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Shipping Policy

Effective Date: 10/26/25
Business Name: Kinectr
Location: Wisconsin, United States

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Thank you for supporting our student-run engineering business. Every product is carefully designed, produced, and packaged by student builders, which means shipping times may vary slightly depending on order volume and project complexity.

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Order Processing Time
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Each item is made to order.

  • Standard processing time is 5–10 business days before shipment.

  • Custom or complex designs may require additional time for design approval and fabrication.

  • You will receive an email confirmation once your order is placed and another when it ships.

Please note: Processing time is separate from shipping time.

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Shipping Rates and Methods
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We currently ship within the United States only.

  • Shipping costs are calculated at checkout based on destination, package weight, and carrier rates.

  • We use trusted carriers such as USPS, UPS, or FedEx for delivery.

  • Tracking information will be provided once your order ships.

If you are located near Marquette University, you may contact us to ask about local pickup options, if available.

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Estimated Delivery Times
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Estimated delivery times vary by carrier and destination but generally fall within:

  • 3–7 business days for standard shipping

  • 2–3 business days for priority or express shipping (if selected at checkout)

Delivery estimates do not include weekends, holidays, or unforeseen carrier delays.

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Lost or Delayed Packages
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Once an order leaves our facility, it becomes the responsibility of the shipping carrier.
We are not liable for delays, loss, or damage that occur during transit, but we will gladly assist in filing a claim with the carrier if necessary.
If your tracking information shows your package as delivered but you haven’t received it, please contact the carrier directly.

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Damaged Packages
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If your order arrives damaged, please contact us within 7 days of delivery with:

  • Photos of the damaged product and packaging

  • Your order number and shipping details

We’ll review the claim and determine whether a replacement or refund is appropriate according to our Refund Policy.

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Address Accuracy
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Please double-check your shipping address before placing an order.
We are not responsible for packages sent to incorrect addresses entered at checkout.
If you realize your address is incorrect, contact us immediately at kinectr.contact@gmail.com — we can only update it if the order has not yet shipped.

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Contact Us
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If you have any questions about shipping, delivery times, or lost items, please reach out to us:

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Email: kinectr.contact@gmail.com
Phone: 402-862-5372
Mailing Address: Kinectr, 2245 S. Woodshire Dr. New Berlin, WI 53151

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